Support ServicesHelp and advice
The news that a student shot at several fellow students and threatened members of the teaching staff has left us all profoundly shaken. We still cannot grasp it, but as an academic community we stand together in these difficult hours.
Accompaniment and Counselling
Psychotherapeutic University Outpatient Clinic
The Psychotherapeutic University Outpatient Clinic (Psychotherapeutische Hochschulambulanz) offers support for eye-witnesses, those affected, relatives and students. Those wishing for assistance can turn to the Psychotherapeutic University Outpatient Clinic at any time. The assistance on offer comprises up to three consultations with an experienced, qualified psychotherapist.
Telephone office hours are available at the following times:
- Mondays 4:30pm to 6pm
- Wednesdays 9 to 11am.
Outside of office hours it is possible to leave voicemail messages or make contact by email.
Tel.: +49 6221 54–7643
Email: hochschulambulanz@psychologie.uni-heidelberg.de
Centre for Psychosocial Medicine at the Heidelberg University Hospital
The Centre for Psychosocial Medicine offers short-term psychosocial support, particularly for students, from experienced professionals with the necessary expertise and counselling experience. Appointments can be made at short notice by phone from Monday to Friday, from 8am to 4pm. Outside of these times the doctors on duty are reachable on 06221 56–4466 or 0151 167 594 23.
Tel.: + 49 6221 56–4409
Email: belastetestudierende.ZPM@med.uni-heidelberg.de
Psychosocial Counselling Centre (PBS)
The team of the Psychosocial Counselling Centre offers supportive psychosocial counselling sessions for students and reserves counselling appointments for that purpose.
Tel.: +49 6221 54–3750
Email: pbs@stw.uni-heidelberg.de
Central Institute for Mental Health (ZI) Mannheim
The central outpatient department of the Central Institute for Mental Health in Mannheim is giving priority to appointments for those seeking assistance in dealing with Monday’s events at the Im Neuenheimer Feld campus.
Tel.: +49 621 1703–2850
State-run services
Accident insurance Baden-Württemberg (UKBW)
The UKBW coordinates assistance and support for all those who were present on site for study purposes, work there or provided First Aid. They are all covered by statutory accident insurance and will receive support and care.
- Care for victims, relatives and dependants
- Experienced staff contacts in the area of psycho- and trauma therapy for First Aid
- Rehabilitation management for more far-reaching support for victims, relatives and dependants
Telephone office hours are available at the following times:
- Monday to Thursday 7:30am to 5pm
- Friday 7:30am to 3pm
Tel.: + 49 711 9321–0
Email: beratung@ukbw.de
Outside of office hours it is possible to leave voicemail messages or make contact by email.
Commissioner for victims of the state of Baden-Württemberg
The commissioner for victims of the Baden-Württemberg government and the commissioner’s office assist and counsel victims, affected persons and relatives in the case of terror attacks, individuals running amok and events causing large-scale damage, from the start of the acute phase until the conclusion of the follow-up phase.
Telephone office hours are available at the following times:
- Monday to Friday 9am to 5pm
Tel.: 0800 000 7556
Outside of office hours it is possible to leave voicemail messages.
