Service and Advice Service Portal for Students
The service portal for current and prospective students is the information hub for the array of university information, guidance and administrative services for both German and international students. Representatives from Student Administration and the Student Advisory Office are on hand to discuss any questions or concerns you may have.
Holiday Opening Hours
INFORMATION DESK
Initial information on general questions concerning academic studies for both German and international students. If necessary, referral to the relevant advisory and administrative services.
Office hours
Mon.–Thurs. 10:00–16:00
Fri. 10:00–14:00
You can call us with your concerns and questions on 06221 54-5454.
Telephone consultation hours
Mon.–Thurs. 9:00–16:00
Fri. 9:00–13:00
You also reach us via e-mail: studium@uni-heidelberg.de
STUDENT ADMINISTRATION
Application, admission, matriculation, leave of absence, exmatriculation, etc.
Office hours
Mon.–Thurs. 10:00–16:00
Fri. 10:00–14:00
An English-speaking service is guaranteed during the following times:
Mon.–Fri. 10:00–12:00
Tues., Thurs. 14:00–16:00
CENTRAL STUDENT ADVISORY OFFICE
Information and counseling, courses, competency building. Use the Service or Telephone Portal to schedule an extensive appointment with the central student advisory office
Office hours
Mon.–Thurs. 10:00–16:00
Fri. 10:00–14:00
Online consultation hour via heiCONF
Mon.–Thurs. 16:00–16:30
Fri. 14:00–14:30
Please wait in the virtual waiting room until a counselor becomes available and you are invited to your advising session. If there are any delays, we kindly ask for your patience or suggest returning at a later time.
For more detailed guidance on study orientation and course planning, individual advising appointments are available. You can schedule an appointment via our online booking system.
You can choose between general academic advising or advising tailored for students with disabilities or chronic illnesses.
When booking, please let us know whether you prefer an in-person, video, or phone appointment.
INTERNATIONAL RELATIONS OFFICE
Information and counselling for current and prospective international students on study options and the application process ; semester events program (excursions, tutorials, Buddy Program, etc.); other relevant information (student associations, culture, leisure activities, etc.)
Office hours
Mon.–Thurs. 10:00–16:00
Fri. 10:00–14:00
IT - Service Point
The IT Service team provides advice and first level support for users of all URZ IT services.
Office hours
November–March and May–September
Tues. and Thurs. 10:00–15:00
At the beginning of the semester (April and October):
Mon., Tues. and Thurs. 10:00–15:00
(During these months, the IT Service is also available on Mondays in the Service Portal.)
heiCO Helpdesk
Questions about heiCO can be answered by the heiCO support team, who are available to help you with technical problems, faults and other concerns relating to the Campus Management System.
You can reach the heiCO Helpdesk by phone at
+49 (0)6221 54 – 12999
Telephone consultation hours
Mon.–Fri. from 10:00–11:45 and 12:30–16:00
CENTRAL DOCTORAL OFFICE
Support for doctoral students during registration in the heiDOCS portal and in handling the online doctoral file (creation of the doctoral file, data entry, updating, technical problems, etc.).
Information on enrolment and change to doctoral studies as well as the application for exemption from compulsory enrolment for doctoral students.
You can reach us by e-mail: zdb@uni-heidelberg.de
and by phone: +49 (0)6221 / 54-12204 and -12205
Telephone consultation hours
Mon.–Thurs. 9:00–11:30 and 12:30–15:00
Fri. 9:00–12:00
REPRESENTATIVE FOR STUDENTS WITH DISABILITIES AND CHRONIC ILLNESSES
Please book individual counseling appointments with the Team Inklusives Studieren here:
Consultation Booking
You can also reach us directly during our open telephone consultation hours
Phone: +49 (0)6221 54 12238
Tues. 1:00 and 2:00
or at:
Phone: +49 (0)6221 54 12215
Thurs. 2:00 and 3:00
Contact for student issues
Table
Main address Seminarstr. 2 69117 Heidelberg Room 35 | Mailing address Seminarstr. 2 D-69117 Heidelberg | P.O. Box Postfach 10 57 60 D-69047 Heidelberg |
