Service and AdviceService Portal for Students

The service portal for current and prospective students is the information hub for the array of university information, guidance and administrative services for both German and international students. Representatives from Student Administration, the International Relations Office, the Central Student Advisory Office, the Career Service and the Heidelberg School of Education (HSE) are on hand to discuss any questions or concerns you may have.

Serviceportal für Studierende - Gesprächssituation an der Infotheke

CORONAVIRUS: FAQ student affairs and teaching

Frequently asked questions about student affairs and teaching regarding the circumstances caused by the coronavirus.
FAQ student affairs and teaching

Current Notice

The university administration offers you the full range of services in spite of the coronavirus pandemic.

The Service Portal is your first port of call for information and advisory services provided by the student administration staff and course advisers for German and international students.

You can reach us by  phone from Monday to Thursday between 9am and 4pm and on Fridays between 9am and 1pm on +49 6221 54-5454 and by email at studium @

Please note that the 1.5 metre distance regulation applies to all rooms, areas and traffic routes in the Service Portal. An FFP2 mask must be worn in the Service Portal and in the corridor of the Service Portal. Everyday masks or comparable mouth-nose protection is not permitted.

Entry to university facilities is only permitted to those persons who do not manifest any of the grounds for exclusion defined in the Corona Ordinance of the State Government of Baden-Württemberg, such as the typical symptoms of an infection with the coronavirus.


Information on any questions concerning academic studies for both German and international students. Where applicable forwarding to the back office of the Student Administration, the International Relations Office and the Central Student Advisory Office.

Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm


Application, admission, matriculation, leave of absence, exmatriculation, etc.

Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm


Information and counselling, courses, competency building. Use the Service or Telephone Portal to schedule an extensive appointment with the central student advisory office

Office hours
From Monday to Friday, our student advisors are available in person at the service portal from 10:00 to 13:00, and from 13:00 to 14:00 via heiCONF in our online consultation hour.


NEW: Telephone consultation replaces the open consultation.
Information and counselling, courses, career service, competency building. Use the Service Portal or to schedule an extensive appointment with the Career Service. You can reach us at 06221 - 54 12239.

Office hours
Tues. 2pm – 4pm
Thurs. 2pm – 4pm


Information and counselling for current and prospective international students on the application process and other administrative procedures (matriculation, leave of absence, etc.); semester events programme (excursions, tutorials, Buddy Programme, etc.); other relevant information (student associations, culture, leisure activities, etc.)

Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm


Support for doctoral students during registration in the heiDOCS portal and in handling the online doctoral file (creation of the doctoral file, data entry, updating, technical problems, etc.).

Office hours
Mon. 10am – 12 am


Contact person for disabled and chronically ill students

Office hours by appointment in room 151a/151b.

Contact for student issues


Main address
Seminarstr. 2
69117 Heidelberg
Room 36

Mailing address
Seminarstr. 2
D-69117 Heidelberg
P.O. Box
Postfach 10 57 60
D-69047 Heidelberg