Service and AdviceService Portal for Students

The university administration offers you the full range of services in spite of the coronavirus pandemic.

The Service Portal is your first port of call for information and advisory services provided by the student administration staff and course advisers for German and international students.

You can reach us by  phone from Monday to Thursday between 9am and 4pm and on Fridays between 9am and 1pm on +49 6221 54-5454 and by email at studium @ uni-heidelberg.de

Please note that the 1.5 meter distance regulation applies to all rooms, areas and traffic routes in the service portal. Failure to comply with the minimum distance (1.5 meters) will result in the obligation to wear an FFP2 mask or a medical mask in the rooms of the service portal. We recommend that all students wear an FFP2 mask or a medical mask.

Entry to university facilities is only permitted to those persons who do not manifest any of the grounds for exclusion defined in the Corona Ordinance of the State Government of Baden-Württemberg, such as the typical symptoms of an infection with the coronavirus.

Information on any questions concerning academic studies for both German and international students. Where applicable forwarding to the back office of the Student Administration, the International Relations Office and the Central Student Advisory Office.

Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm

Application, admission, matriculation, leave of absence, exmatriculation, etc.

Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm

NEW: Telephone consultation replaces the open consultation.
Information and counselling, courses, career service, competency building. Use the Service Portal or careerservice@uni-heidelberg.de to schedule an extensive appointment with the Career Service. You can reach us at 06221 - 5415563.

Office hours
Tues. 2pm – 4pm
Thurs. 2pm – 4pm

Information and counselling for current and prospective international students on the application process and other administrative procedures (matriculation, leave of absence, etc.); semester events programme (excursions, tutorials, Buddy Programme, etc.); other relevant information (student associations, culture, leisure activities, etc.)

Office hours
Mon. – Thurs. 10am – 4pm
Fri. 10am – 2pm

Support for doctoral students during registration in the heiDOCS portal and in handling the online doctoral file (creation of the doctoral file, data entry, updating, technical problems, etc.).

Office hours
Mon. 10am – 12 am

Please book individual counselling appointments with the Team Inklusives Studieren via telephone: +49 (0)6221 / 54 12 232 (secretary's office Central Student Advisory / Nadine Knopf) or via e-mail: inklusiv.studieren@uni-heidelberg.de.
You can also reach us directly during our open telephone consultation hours on Fridays between 11 a.m. - 12 p.m.: +49 (0)6221 / 54 12238